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FAQ
  • What is Triplecarga?
    Triplecarga is a topup service for cellphones around the world. Our services are fast, secure and simple. Using our services you confirm that you accept our Terms and Conditions.

  • What kind of topup can I make?
    You only can make topups for prepid cellphones. Some contract cellphones can't topup. Check with your cellphone service provider which kind is yours.

  • How much time takes to perform a topup?
    After the topup is made you'll recieve an email with the transaction details. The topup takes around 3 to 5 minutes to be processed, on some exceptional cases more. Also you'll recieve a sms from your service provider confiming the topup.

  • Which payment methods can I use?
    Eventually we'll incorporating more payment methods to make easy how you pay for your topups. Right now you can use your credit card trough in-app purchases. In Android you can use paypal as well.

  • My topups fails constantly
    In some exceptional cases the topup services for your carrier may not responding. If this issue persist for more than 30 minutes, contact us.

  • I can't log in
    Check that your credentials are correct, if the problem persist contact us. We have tough policies for unappropriated behavior, any suspicious action leads to account suspension, for further information read our Terms and Conditions.

  • How can I play to win topups
    Pay and win is very easy! Just select a game mode between NORMAL and CATEGORY. Answer conrrectly all the question and win balance or extra lives.

  • How referral codes work?
    Your referral code is unique, it helps you to win extra balance when your friends make topups. When you share it via Facebook within Triplecarga App the first time you receive 0USD

  • What do I win with my referral code?
    When your friend use your referral code they'll receive 0% discount in their first topup and you will recieve 0USD. Also, for every next topup your friends make you'll receive 0USD.